Terms of Service
These terms govern your use of the Isokyn website and, absent a separate signed agreement, the Isokyn platform. Please read them together with our Privacy Policy. If a signed agreement exists between your organization and us, that agreement prevails over these terms.
01 Who you are contracting with
The Isokyn website and platform are operated by Evfiam Investment Group SRL, a company incorporated in Romania, which also operates Isofort. Trade register details are available on request. In these terms, "we", "us" and "Isokyn" mean that company.
02 Scope and order of precedence
These terms cover browsing this website and using the platform where no separate agreement applies. Where documents overlap, they apply in this order: a signed order form or master agreement first, then a data processing agreement, then these terms, then the product documentation.
03 Accounts and eligibility
Isokyn is a business-to-business service. You must be at least 18 and able to enter a contract. You agree to give accurate registration details, to keep your credentials to yourself, to enable multi-factor authentication for privileged roles, and to take responsibility for activity under your account. Sensitive actions require a second authorized approval (two-person control).
04 Trials, sandboxes and pilots
Trials typically run for 30 days with a stated volume allowance and do not convert to a paid subscription automatically. Trials and sandboxes are provided as is, without service-level commitments, and should be used with synthetic data only. A separate pilot agreement, where one exists, governs the pilot.
05 Acceptable use
You may not use Isokyn to break the law or to facilitate financial crime, to produce unlawfully discriminatory outcomes, to reverse engineer or copy the models, to resell access without authorization, to scrape the platform, to upload malware, to access data you have no right to, to publish benchmarks without our review, or to remove proprietary notices. We may suspend access immediately for a serious or continuing breach.
06 Your data and your obligations
You keep ownership of the data you send us, and you grant us a limited license to process it to provide the service, as set out in the data processing agreement. You are responsible for having a lawful basis for the data, for its accuracy, for any special-category restrictions, and for configuring your own thresholds and policies. We may generate aggregated, anonymized statistics to operate and improve the service.
07 What a decision is, and is not
Isokyn returns a verdict, approve, review or decline, with the reasons it turned on and a sealed record. It is decision support. It is not the decision, not a guarantee, not legal advice, and not a certification that a person or transaction is legitimate. We do not warrant that the service will catch every instance of fraud or every sanctioned party. You keep authority over the decision, and you must not rely on the verdict alone where the law gives a person a right to an explanation or an appeal.
08 Regulatory responsibility
We are a technology supplier. We are not a bank, a payment institution, a credit reporting agency, or your compliance function. You keep all of your own regulatory obligations, including licensing, reporting, adverse-action and consumer disclosures, and, where the EU AI Act applies to you, the responsibilities of a deployer.
09 Intellectual property
The platform, the models, the documentation and the Isokyn brand remain our property. We grant you a limited, non-exclusive, non-transferable and revocable right to use the service for your own internal business purposes for the term of your subscription. If you send us feedback, we may use it without obligation or payment.
10 Fees, billing and taxes
Fees are set in your order form, with overage rates for usage above your plan. Invoices are due on the stated terms, and late payment may attract statutory interest and suspension. Fees are exclusive of VAT and similar taxes. We may change list pricing on 30 days notice, effective at your next renewal. Paid fees are generally non-refundable, except for an unconverted trial.
11 Availability and support
No service is immune to failure. Availability targets and support commitments, where they apply, are set in your agreement and do not apply to trials or sandboxes. We announce planned maintenance in advance, and emergency security maintenance may proceed without notice.
12 Confidentiality
Each party will protect the other's confidential information with reasonable care, use it only for the purpose it was shared, and disclose it only to people who need it and are under equivalent obligations. This does not cover information that is public, already known, or independently developed, and it does not prevent a disclosure required by law, with notice where the law allows.
13 Term, suspension and termination
Subscriptions run for the term in your order form and renew as it states. Either party may terminate for a material breach that is not cured within 30 days, or on the other party's insolvency. We may suspend access immediately for a security incident or a serious breach. On termination, data is returned or deleted within 30 days unless the law requires us to keep it. The sections on intellectual property, confidentiality, liability and governing law survive termination.
14 Warranties and disclaimers
We warrant that we will provide the service with reasonable skill and care and that we have the right to grant the rights in these terms. Beyond that, the service is provided as is. To the extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant uninterrupted or error-free operation. Nothing here excludes liability that cannot be excluded by law.
15 Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profit, revenue, goodwill or anticipated savings. Each party's total aggregate liability is capped at the fees paid or payable in the 12 months before the claim (and is limited to correcting the service during a free trial). These caps do not apply to your obligation to pay fees, to a breach of confidentiality, or to liability that cannot be capped by law. Losses arising from a decision are governed by section 07.
16 Governing law and general provisions
These terms are governed by the law of Romania, without its conflict-of-law rules, and the courts of Romania have exclusive jurisdiction, except that either party may seek injunctive relief for intellectual-property or confidentiality matters in any competent court. If you are an EU consumer, you keep the mandatory protections and courts of your home country. We may update these terms on 30 days notice for material changes affecting paying customers. Neither party may assign the agreement without consent, except to a successor in a merger or acquisition. Force majeure, severability and waiver provisions apply, and the content of this website is informational only, not advice or a commitment. Questions: legal@isokyn.com.